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ITIL is evolving:
ITIL®4

FitSM® - Lightweight
IT Service Management

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  • Unified Service Management: The USM Method

    The standard management system for Enterprise Service Management

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  • FitSM ® - The essential foundation for IT service management

    Training and consultancy on the FitSM ® standard: simple, pragmatic, constitutes a solid and achievable basis for the management of IT services.

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  • ITIL ®
    IT Service Management

    Training and consultancy in ITIL ® :
    Know and adopt the best practices in information technology service management.

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  • ISO/IEC 20000
    Gestão de Serviços

    Conhecer o standard ISO/IEC 20000 e como implementar um sistema de gestão de serviços de acordo com o ISO/IEC 20000-1:2011.

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Recent news

  • new

    USM - Unified Service Management

    USM: Your highway to service excellence

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  • new

    FitSM-1 V3.0 Edition 2021 is now available!

    An updated version of the FitSM-1 requirements is now available in pre-release.

    Read article...

  • new

    Effective and simple IT service management: the proposal of the FitSM standard

    FitSM ® - the lightweight standard for IT service management

    Read article...