The standard management system for Enterprise Service Management
Training and consultancy on the FitSM ® standard: simple, pragmatic, constitutes a solid and achievable basis for the management of IT services.
Training and consultancy in ITIL ® : Know and adopt the best practices in information technology service management.
Conhecer o standard ISO/IEC 20000 e como implementar um sistema de gestão de serviços de acordo com o ISO/IEC 20000-1:2011.