Qualius makes available to its customers the expertise of its consultants in different methodologies, references and quality standards, to support improvement initiatives in their organizations.
The way to structure our intervention and the tools to be used will take into account the concrete initiative and the respective context, from extensive programs to specific projects or interventions of a more limited scope.
The approach we recommend is the continuous improvement model.
The most important aspects to consider are:
- Define the alignment of the initiative with the goals and objectives of the organization as a whole, obtaining a detailed understanding of the context that will guide future decisions and the relevance of activities for the vision of the organization's future;
- Establish and document the starting point for the improvement initiative, by carrying out a situation diagnosis. The knowledge obtained will contribute to assess the impact of the project and also to assess the progress made by comparing results with an initial baseline.
- Define the desired final state, evaluating and prioritizing the necessary actions in view of the gap between the initial vision and the diagnosis of the present situation and defining the objectives to be achieved. To this end, critical success factors (CSF) and appropriate but simple key performance indicators (KPIs) should be chosen.
- Once the starting point and the desired arrival point are known, a plan of the necessary actions will be drawn up to achieve the desired improvement. These plans will have different levels of complexity and may include more than one iteration to achieve the desired results.
- Once the starting point and the desired arrival point are known, a plan of the necessary actions will be drawn up to achieve the desired improvement. These plans will have different levels of complexity and may include more than one iteration to achieve the desired results .
- At the end of each iteration and at the end of the project, the progress made against the original objectives must be evaluated and also a reassessment of the correctness and relevance of those objectives in relation to the new information available. If necessary, the actions for subsequent iterations will be redefined.
- Once the execution of the plan is finished, it is essential to ensure that the results achieved are communicated and the necessary initiatives are taken so that any new ways of working are known and assimilated in the organization, ensuring the continuity of results.